Janice CubanFeb 28, 2015If It’s Called Customer Experience, Why is it All About the Company?To get more insight on this disconnect, I sat down with Lynn Hunsaker, a customer experience expert who helps companies love and be loved...
Janice CubanDec 29, 20112012 Marketing Wishes and Caviar DreamsQR Codes Should Be Banned Until They are Easy (and Worth It): Everyone and their marketing mother was talking about QR (Quick Response)...